hello there!
Thank you so much for taking the time to get in touch with us. We are so humbled to know that we can be part of your celebration even in the smallest possible way.
HIRE application
A FEW THINGS YOU
NEED TO KNOW
Hire Period
All items are based on a strict 4 day hire period (pick up/delivery the day before the event, return/ pick up the day after the event). If you require the hire times for a longer period, this can be arranged at the time of booking and will depend on the availability of the goods and be charged at an additional cost per extra day. A quote for additional hire period will be provided at the request of the hirer/s. If items are not returned within the hire period, an additional hire fee for items will be charged or deducted from your security bond.
Returns
It is the responsibility of the hirer/s to ensure all crockery, glassware and linen is CLEANED after use, and goods must be re-packaged exactly as delivered or hirer/s will be charged a laundering fee. If items are not returned, or broken upon return, the hirer may be charged a replacement fee for the item/s.
Security Bond
Some items available for hire attract a security bond due to the antique nature and replacement cost of the item if it is damaged, broken, stolen, or unaccounted for upon return, whilst it is in the hirers possession. The security bond amount will be determined based on the final invoice cost and is due 14 days prior to the event, with final payment. The security bond will be refunded when all goods are returned and are in the same condition they were hired in. In the event items are returned damaged, broken, stolen or are unaccounted for your bond will be returned within 7 days, less the costs to repair any damages, breakages, professional cleaning costs and replace missing items. If the amount owing for damaged, dirty or non-returned items exceeds the bond paid, the hirer must pay the difference within 14 calendar days of amended security bond invoice.
Bond is calculated based on your total invoice amount and hire items required. Your bond amount will be advised when your final order is confirmed and is required at the time of your final payment. Bond can be paid by direct bank transfer or cash. Minimum Bond required: $150.00
Cleaning Fee
If items are returned and require extensive cleaning a $100 cleaning fee will be deducted from your bond. This does not apply when our candles are used.